Performance & Accountability

Enhancing care and improving quality

Quality improvement

Accreditation Canada 2023: Exemplary Standing

Accreditation Canada is a not-for-profit, independent organization that conducts external peer reviews to assess the safety and quality of health care organizations’ services based on standards of excellence.

In June 2023, CAMH was accredited with Exemplary Standing – the highest rating available by Accreditation Canada – meeting 99.7% of the requirements of the Accreditation Qmentum program.

Participating in Accreditation demonstrates our commitment to continuous quality improvement, safety and accountability and ensures that we are providing the safest and highest level of quality care possible.

Read Accreditation Canada’s 2023 Executive Summary Report here.

Quality Improvement Plan (QIP)

The Excellent Care for All Act (ECFAA) requires all hospitals to develop an annual Quality Improvement Plan (QIP), which is submitted to Ontario Health. The QIP is a formal, documented set of quality commitments that we make to our patients, staff and community. The QIP is developed under a common provincial vision; however, it is organization-specific and designed to build off previous years’ QIPs in a focused and continuous quality improvement approach. The development of our QIP is a collaborative and shared responsibility within our organization. The engagement process involves discussion and feedback from our patients, families, staff, physicians and leadership at multiple tables and levels. The Clinical Quality Committee of the Board of Trustees oversees the preparation of our annual QIP and the Board of Trustees approves the QIP, ensuring that priorities and initiatives are consistent with broader organizational and provincial quality strategies. The QIP consists of three components: Narrative, Workplan, and the Progress Report. Work on the QIP takes place throughout the year, as change initiatives are tested and implemented.

Balanced Scorecard

The Balanced Scorecard measures performance, at a high level, on a number of key indicators that are selected as one means of telling the story of CAMH’s progress in pursuit of its Strategic Directions, goals and objectives. A dashboard reporting the status of all indicators provides an overview of the organization’s performance on a quarterly basis of continued strategic development as well as the performance and trending of individual indicators.

Balanced Scorecard Q3 2022-23

Learn more

Patient and Public Relations

Patient/Client and Family Annual Perception of Care Survey

The Ontario Perception of Care Survey for Mental Health and Addictions (OPOC-MHA) is one of our most important annual endeavours. It provides us with valuable feedback from the patients and families we serve, about some of the many aspects of their experiences of care at CAMH. The survey helps us understand what we are doing well and where we need improvement. It’s a crucial component in our ongoing quality improvement efforts.

High level themes that we get feedback about include:

Access/Entry to Service
Therapist/Support Workers/Staff
Environment
Participation and Rights
Services Provided
Discharge or Finishing the Program
Overall Experience

Patient/Client Relations

CAMH is committed to receiving and responding to feedback about the patient/family experience and all matters pertaining to the operation of the hospital. Validation and resolution of complaints expressed by patients and their family members is an essential aspect of patient-centred and family-sensitive care.

Go to the Patient and Family Feedback page.

Access to Information

The Freedom of Information and Protection of Privacy Act (FIPPA) gives members of the public the right to request access to CAMH records, other than health records.

If you can't find what you are looking for and would like to make an access request, please visit our FIPPA page.

Fair & Just CAMH

Fair & Just CAMH is an organization-wide initiative with the mandate to create a more equitable CAMH. Anti-Black racism and truth and reconciliation with First Nations, Inuit and Métis are key areas of focus for this initiative. We have made a commitment to report publicly on this work.

Broader Public Sector Accountability Attestation

The Broader Public Sector Accountability Act establishes requirements in the areas of compensation, expenses, perquisites, business documents and procurement, and is designed to improve accountability and transparency across the Broader Public Sector (BPS).

Click here to view the Broader Public Sector Accountability Act Attestation

Forced Labour Attestation

In order to comply with the Act, CAMH has initiated actions to prevent and reduce risks of forced and child labour. This includes engaging with CAMH’s supply chain partners and shared services organizations about measures they are taking to reduce risks around forced labour and child labour in their supply chain.

Click here to view the Forced Labour attestation document.

Service Accountability Agreements

Performance & Accountability

Enhancing care and improving quality

Facilities

Data Management

Visiting CAMH

Mental Health 101

Community Resource Sheets

Crisis Resources

CAMH Store

CAMH Library

The Discovery Fund

Koerner Centre for Research Training

Making a Real Impact

Addressing Stigma

Influencing Public Policy

Health Equity

Enhancing care and improving quality

Annual Report to the Community - Financial Statements

Quality improvement

Accreditation Canada 2023: Exemplary Standing

Quality Improvement Plan (QIP)

Balanced Scorecard

Infection Control

Patient and Public Relations

Patient/Client and Family Annual Perception of Care Survey

Patient/Client Relations

Access to Information

Fair & Just CAMH

Broader Public Sector Accountability Attestation

Forced Labour Attestation

Service Accountability Agreements

Performance-based executive compensation

Executive Expenses

Public Sector Salary Disclosure (“the Sunshine List”)

Broader Public Sector Accountability Act Reporting Directives

Facilities

Energy Demand Conservation Plans

CAMH Brain Health Imaging Centre cyclotrons

Data Management

Research Data Management

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Can we count on your support?